TUCSON, Arizona – Truly Nolen Pest Control recently announced the promotion of longtime team member and current director of Domestic Franchising Lance Washington to the company’s executive team. Washington, who becomes the 11th member of the team, will continue to operate from the company’s Florida headquarters at 2082 33rd Street, 2nd Floor, Orlando, and will continue to report to Matt Wild, chief financial officer and member of the executive team.
Washington joined the company in 1998 as a Pest Control Technician at the Fort Myers service office. Over the next two decades, Washington served as the manager of five service offices in Southwest Florida (Marco Island, Naples, Bonita Springs, Lehigh Acres, and Fort Myers) and district manager for Southwest Florida and parts of Miami.
“Career pathing has been challenging for me at times, but it’s worth the personal investment,” said Washington. “I once told Mr. Nolen that one day I would be a leader in his company and my goal was to be part of the team that makes decisions to move our company forward and to take care of our customers and team members.”
In September 2018, Washington was promoted to Director of Domestic Franchising after leading the company’s Orlando office. “Lance has high standards and pursues his goals with ambition and passion. Immediately after taking office, he began improving service and professionalism within the division and his business acumen has helped our franchisees improve their results, ”said Wild. “Lance’s leadership has created a collegial and cooperative community among our franchisees.”
Prior to joining Truly Nolen, Washington spent 17 years at PepsiCo, where he managed several different sales offices in several Florida cities and eventually assumed the position of operations manager in Fort Myers. In his spare time, Washington is a member of the Orlando United Golf Club, and the club’s mission is to share his love of the game with people who may not have access to the sport.
“What I’m most excited about in my new role is to be part of a great team that helps shape the direction of the company and has a voice that can influence decisions that help make things better for our partners,” said Washington. “What I like best about working for Truly Nolen are the people I work with and the relationships I have forged over the past 23 years.”
“Over the course of his career, Lance has mastered the process of establishing processes, creating win-win scenarios and developing the people around him,” said Scarlett Nolen, President. “I believe that his wealth of operational knowledge, his entrepreneurial perspective and his ability to challenge the status quo will undoubtedly improve our leadership team, and I look forward to welcoming him as our eleventh team member.”
PROMOTION OF EMMETT. Truly Nolen announced the promotion of Cody Emmett to manager of the company’s East Tucson service office at 7475 East 22nd Street, Tucson.
Emmett joined the company in December 2020 and was most recently manager-in-training. Before joining Truly Nolen, he spent seven years in retail as a store manager for Nike and one year as a manager at Target in Tucson.
Emmett’s new roles include helping the service office continue to be visible to the local East Tucson community and conveying the company’s core values to its entire team. “I am excited to have the opportunity to help team members grow in their personal and professional lives,” said Emmett. “I’m also excited about the opportunity to help customers solve a wide variety of pest control problems on a daily basis.”
“Cody’s vast experience and success in the retail industry, his passion for helping others, and his attention to detail made him an easy choice for his new role,” said Desi Rodriguez, Truly Nolen District Manager, Tucson. “I look forward to his continued success and how he helps our East Tucson team members achieve their future goals.”