Turf Masters Lawn Care of Roswell, Georgia hired Sara Stephenson, director of customer success, as director of operating systems, a new role at the company.
Stephenson brings nearly 20 years of experience building and maintaining external and internal relationships, developing solutions that exceed customer expectations and a culture of learning and growth.
“Sara has extensive experience working with multiple departments and internal teams within a company to improve training, processes and analysis,” said Brian Butler, President of Turf Masters.
In her role, Stephenson will lead the development, installation and modification of the company’s computer operating systems and will study future requirements as part of Turf Masters’ growth strategy. Stephenson will be responsible for developing policies and procedures related to the deployment and maintenance of the operating systems and providing input for strategic decisions regarding future technologies.
Stephenson has served as a customer success for the past two years helping field service company successfully implement new field service software for a large retailer. Before that, she was Customer Success Manager at ServicePro. Stephenson also held senior positions at Arrow Exterminators as Vice President of Customer Care and later Vice President of Sales and Marketing Analytics.
“I’m thrilled to be part of the entire Turf Masters team,” says Stephenson. “But I am thrilled to work day in and day out with leaders like Andy Kadrich, Brian Butler, Jim Battell and Chip Tovey. Turf Masters is very focused on what is right: for its customers, its employees and its future. That makes the “task” of integrating technology and tools enjoyable and rewarding. “
In the pest control industry, Turf Masters Lawn Care offers fire ant control. The company provides lawn fertilization and weed control, tree and shrub care, aeration, aeration and sowing, growth regulators and fungicide treatments to more than 30,000 customers. Turf Masters started in the basement of the home of founder and CEO Andy Kadrich in 2002.