High-pressure and scare tactics, replacing equipment that instead could be repaired, getting blank invoices signed and naming the price after the work’s been done.
These are among the allegations of misleading sales practices cited in a suit filed Thursday by the Pennsylvania Attorney General’s Office against a Lehigh Valley-based home-service company.
“Curtis Total Service flat out lied to Pennsylvanians,” Attorney General Josh Shapiro stated. “They misinformed consumers about their right to cancel contracts and in some instances refused cancellation outright. They used bad information, partial information, and dirty tricks to pad their bills at the expense of older Pennsylvanians. No company, no matter how big, is allowed to violate our consumer protection laws. Try it and I’ll see you in court.”