WILSON COUNTY, Tennessee (WKRN) – Albert Hartless, owner of Exterior Energy Solutions, is charged with theft of more than $ 1,000 but less than $ 10,000 after a grand jury indicted him in March.
He is accused of taking $ 6,715.80 off a mountain. Juliet couple to do roof work on their house in May 2016 but never actually get the job done.
According to a Wilson County incident report, a man who said he worked for Exterior Energy approached the couple and said they needed to do roofing work.
The couple consulted their insurance company, which agreed to pay for repairs. On May 31, 2016, the report said that the same employee reached out to the couple and had a contract signed.
Four days later, the same man came to pick up the check for $ 6,715.80, but work never began.
The homeowners contacted the company and spoke to Mike Scott, who, according to previous conversations with News 2, was previously listed as general manager for the company.
“Mike said the company was behind schedule and he didn’t know when they could fix their roof,” the incident report said.
The homeowner kept contacting the company with no luck.
She alerted the Wilson County Sheriff’s Department after hearing about other customers who paid Exterior Energy Solutions but whose job was not completed.
News 2 called Albert Hartless gave no answer. We also went to his Lebanon address. A gate to the driveway was closed. News 2 left information so he could contact us.
In May, we reported more than 30 complaints about Exterior Energy Solutions to the Better Business Bureau. We also spoke to a woman who is currently working on getting a refund for the roofing work she paid for and which was never completed.
Hartless declined to be interviewed on camera but said over the phone that he would issue a refund to the woman. The customer has not received a refund by June 8th.
Department spokesman Kevin Walters said two other complaints to the Tennessee Department of Commerce and Insurance were referred to legal counsel by the Board of Licensing Contractors.
“The department’s legal staff recommended approving a formal hearing and $ 1,000 civil penalty against Exterior Energy Solutions. The board accepted the recommendation and also asked the staff to forward the case to the prosecutor, ”wrote Walters in an email to News 2.
The case hadn’t been referred to the Davidson District Attorney as of Thursday, but that could happen next week.
Hartless is scheduled to appear in Wilson County Circuit Court on June 28th at 8:30 am. He remains free for a $ 2,500 bond.
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