A homeowner in Raunds has reached his wit’s end as he claims the company that built his house have repeatedly refused to pay for repairs to their “shoddy” work on his kitchen flooring. The homeowner, who wishes to remain anonymous, moved into the new-build on the Northdale Park estate near Raunds in October last year.
The estate is one of several being built by Snowdon Homes of Higham Ferrers. The homeowner said: “We had an issue with the flooring straight away.”
He said he immediately noticed that the vinyl on the floor of his kitchen and utility room “failed and marked” very easily. He claims that the builders had laid the vinyl flooring directly on to the bare concrete, and that it was only sealed at the edges of the room rather than the whole floor space.
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The homeowner said: “We’d ordered a washer-dryer for the utility room, which was delivered by AO. The muppets they used scratched the floor and put a hole in it and I looked under the floor and noticed it was just bare concrete .They [the contractors] hadn’t put a self-levelling compound and they’d just put this cheap vinyl over this bare concrete.
“The floor marked really easily. We brought a really nice set of table and chairs and the bottom of the chairs have those little round feet but they just tear through the floor and mark it.”
However, after raising the issue with Snowdon Homes, the company apparently said it was the fault of the homeowner’s furniture. After complaining to them again, Snowdon Homes sent over a surveyor to examine the floor.
“They said ‘it’s your furniture’ and they dismissed it,” the man said. “Snowdon then played along and said ‘We’ve had a look at it for you, we’ve had our expert out, and he says it’s your furniture’.”
(Image: The Homeowner)
Refusing to concede defeat, the homeowner continued to report the problem. He said: “I then sent them pictures of where the floor was moving, where it had only been sealed around the outside of the kitchen as opposed to the whole floor. I even showed them where you could see things protruding through the vinyl and they just refused to do anything about it.”
The homeowner even spoke to the new site manager of Northdale Park who agreed to speak to the company directors, but said he was again refused, even though the house was within its one-year warranty guaranteed by Snowdon Homes.
He said: “I understand expenses for materials and builders have gone up. But we’ve still paid what we paid for this house. If you have issues, put them right”
The homeowner says they also had problems with the downstairs, claiming it wasn’t wired in correctly, a door chain didn’t fit the bolt on the door and they were unhappy with the quality of the oven, which they then replaced.
He added: “Whilst installing the new oven, we went to the fuse box to kill the power to the oven so my brother-in-law could remove it. He said to my wife to check if the power is still on and it was .
“It turns out that whoever had labeled up the wiring on the fuse box had put the wrong stickers on. So the oven, when we went to remove it, was still live.
“We have had to have a heated towel rail replaced because it was starting to rust. The downstairs sink had silicone sealant in the plug hole. The bathroom door locks were all installed incorrectly, too.”
The homeowner admits that Snowdon Homes did resolve these other issues. “It’s just this flooring, they seem to be dragging their feet”
Snowdon Homes said: “The customer by his own admission has acknowledged that the damage to the floor caused by an extremely heavy washer/dryer being dragged across an unprotected floor.
“He has also confirmed that the machine supplier is going to pay for the repair to the damaged floor. The customer has asked the price to upgrade to Karndean flooring, which has been priced by our subcontractor.”
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