Heat and hot water out for two weeks, management working on HVAC system – CBS Detroit

(CBS DETROIT) – Complaints about the lack of heating and hot water at the Sapphire Apartments are mounting after a story brought to you by CW50 last Thursday.

Tenants say conditions are the same, despite the issue making headlines.

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After speaking to residents who said they were fed up, many feared speaking on camera for possible backlash.

One tenant agreed to provide her details over the phone, but would not give her name.

“For the last year I’ve been there it’s gotten worse and worse and the elevators keep closing and I think since Friday the 14th,” said frustrated tenant Cryss Walker of the CW50.

“We had no heating and the hot water goes in and out constantly. It’s been out for a while. We’re just treated like we’re nothing and for the money we’re paying it’s just sad that we have to go through it all.”

Sapphire’s management told CW50 on Monday that there is heating and hot water in the building, despite residents saying the exact opposite.

A spokesman for the company released this statement:

“The safety and well-being of our residents is our top priority. Unfortunately, HVAC systems can fail during the winter months. However, when the system failed, we responded immediately and used all resources to repair it.

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We have been responsive to our residents throughout the HVAC system repairs and shared our progress. We have secured a temporary boiler at significant cost to be shipped across the country, due for delivery today. Work begins immediately upon arrival.

There is heat in the building. Our residents have hot water and there are working elevators in each of the towers.

We have communicated this to our residents and will keep them informed of our progress. We apologize for any inconvenience this has caused.”

According to administrators at the 46th Circuit Court in Southfield, renters can write a letter outlining their repair concerns and present it to management.

If the problem is still not resolved in a timely manner, tenants can deposit the rent into an escrow account through their financial institution.

For additional resources on tenant rights, contact the Michigan Attorney General Office at 517-335-7622 or click here:

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